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Eliza Walker, Risk and Integrity Manager at Laneway Interactive Media, sees the live format as a useful safety feature. “A real wheel and a real croupier naturally slow a session down compared with a digital game, which gives the player time to notice whether they’re chasing a loss,” she says. “We’ve seen responsible gambling metrics improve on live tables because the rhythm becomes a built-in cooling-off period.”
Alice Murphy, Managing Partner at Murray River Gaming Research, agrees. “What players actually notice is whether the dealer makes eye contact with the camera, whether the chat is moderated, and whether payout times feel reasonable,” she says. “Those are the trust signals that decide if someone comes back or closes the tab.”